Frequently Asked Questions

Getting started

Not sure why you will use nomado?


Let us tell you why.

What products do you offer?

You can check the eShop to check which product best suits your needs. Should you be interested with unlimited calls, you should check the unlimited plans for unlimited calling (subject to FUP). Check also the add-ons products like local phone number, Fax2 mail and other products.

Am I required to subscribe for a plan to use nomado App?

Getting a subscription is not required, however you should have a phone number to use as caller ID in order to call. You can just buy a nomado number and some credit. However, for greater savings, you can get a world plan, that cost 60€/year or the unlimited plan for 12€/month and use an App (iOS, Android, Mac).

Phone to use with voip

You may use any voip device or SIP compatible phones with nomado, or install sip app on your desktop, laptor, or smart phones.

For plug and play device, you may purchase IP equipment from our eShop which are pre-configured and remotely provisioned. Once you have it, you just need to connect to your internet.

I have an existing number, can I transfer my phone number when I move to nomado?

Number portation varies per country. Once we confirmed that the number can be ported to our netword, we will help assist you to transfer your number to nomado. You can check more details on our Number Portation page.

Will you provide installation assistance?

Using nomado does not require physical installation.  We will provide remote assistance for the sip configuration of your voip device. You can also purchase nomado phones and it is delivered preconfigured. However, while waiting for the phones to be shipped, you may install sip app to use your laptop or smartphones to call so you can start to call immediately.

Account detail

Where to check my account details?

You should log-in to your nomado Portal, and go to My Profile to check your account details.

Why can't I see my sip parameter on my profile?

For security purposes, your sip parameter is not store on your portal. You can contact nomado team should you need further assistance.

Account Modification

Change my e-mail address

Please send e-mail to [email protected] using the new e-mail address. You should indicate on your request the e-mail address to be changed and the new e-mail address.

Update my invoice address

Changing of invoice address has been disabled due to VAT taxation. Please contact our super team for billing address modification

Reset my sip password

For the security of your sip account, you need to contact our dedicated team to have your Sip password changed.

Billing Questions

Add VAT number on my invoice details

Please contact the best support team to have your VAT number added

I have new VAT number, I want my old VAT replaced

Nomado needs to create new account so you can use your new VAT number. Please contact the great support team for billing assistance.

Add credit to my account

Go to eShop and click on Refill.

If you pay with Visa, AMEX or Mastercard, you can activate Easy Automatic Refill : as soon as your balance is below 5€ as default (but you can define it), it will refill automatically your balance by charging your credit card for predefined amount.

Check my balance

You can call 888 from your nomado line t to check your balance or you can login to the customer portal and go to MyProfile.

How can I extend my subscription which is about to expire?

You just need to go to eShop> Extension and purchase same product.

Automatic top up when my balance is low.

You first need to make a purchase on eshop and choose to save your credit card details for the automatic refill. Then, go to your nomado portal > MyProfile and chooseActivate Easy Automatic Refill (EAR) on MyProfile.

Are you an existing nomado customer? Optimize your nomado experience. Check this video.