Organize incoming calls with PBX

n.pbx, the web based, ip hosted pbx system by nomado.

The phone system in the cloud – hundreds of features

Do you really need to keep your expensive and complex phone central (PBX) on your office?

With your nomado subscription, either n.unli plans or n.world, you get a local phone number and also access to hundreds of call features to manage your phone number. It is web based so you have 24/7 access and it is made for non experts. We are certain that you don’t want to spend thousands of euros per year for a telephone expert and technician,  we have provided you right here the great solution.

 

n.pbx Call Features

Smart Call Direction

  • Direct calls to voice mailbox if not answered
  • Automatic direction to specific number
  • Direct calls simultaneously to two or more numbers
  • Direct calls to user or users on specific day or time of the day
  • Direct calls to number or numbers on specific day or time of the day
  • Let the caller hear the announcement message before call redirection
  • Allow announcement message only, no redirection

Multiple Users

  • Separate Lines
  • Multiple phone numbers
  • One incoming number but ring to all users
  • Simultaneous outbound calls
  • Simultaneous inbound calls
  • Separate voice mailbox
  • Short codes for internal transfers
  • Conference calls
  • Pick up calls from other user
  • Block user to make outbound calls
  • Set maximum call spending per day per user

Organize Inbound Calls

  • Send calls to Interactive Voice Response (IVR)
  • Send calls to Queue while waiting to be answered
  • Send calls to specific group of users to receive calls simultaneously
  • Send specific phone number (VIP caller) directly to specific user or number
  • Set specific numbers to join conference calls
  • Let your callers hear your recorded message or company jingle while waiting .

Other Useful Features

  • Receive messages on email as wav file
  • Get e-mail notification of missed calls
  • Bulk dialer for call centers
  • Call recording for quality assurance
  • Use your own caller ID
  • Keep your existing number 
  • Play announcement message before answering calls
  • Play company jingle while ringing
  • Block unwanted incoming calls
  • Screen calls and play caller ID
  • Screen calls and ask caller to record name

 

Guide to n.pbx settings

Here are few of the n.pbx call features and the guide to enable them.

Set conference calls.
Receive calls on multiple phones at the same time, on different locations.
Receive fax messages on your email
Manage who and where to send calls at any given time of the day.
Set Interactive Voice Response
Block Unwanted Calls
Set Call Forwarding
Set Caller ID Display

Check here for guides to set up other basic n.Pbx features.
Or check this for advance nPbx features video tutorial.

Conference Calls

How to set up conference calls:

  • Once you have logged in to your n.pbx, go to Features and click Conferences
  • Click “New” to display the blank conference form.
  • Enter at least 6 digit pin for the following:Administrator PIN:Caller can lock the conference to new callers.Talk PIN:Caller can talk and listen.Listen PIN:Caller can listen but not to talk.
  • Optional: Enter the phone numbers to notify the person participating on the scheduled conference.
  • Last step: Link your phone number to the Conference feature you just created.

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Call Forward

How to set up Call forwarding:

Find your number and the Telephone line it is linked to. Take note of the Telephone line and you will have to set up the call forwarding on the Telephone line.

Go to Features> Telephone Line, open the Telephone line the Number is linked to.

There are 3 options for call forwarding:

  1. If you need all calls to be automatically redirected to specific number, choose “Forward all calls”. Options 2 and 3, will be overridden by this option, therefore the other options will not work.
  2. Forward calls if no answer. You can set the line to ring for specific seconds and if no answer it will go to the specified number.
  3. If there is problem with ip phone or internet connection, or you just simply want to transfer  your calls when the line is busy, it is recommended to choose Forward calls if line is not registered or busy.
  • If you want to set up option 1 go to Forward to: then, All calls, without ringing telephone, to number: and enter your number.
  • To set up call forwarding if no answer, go to Forward to: then, On no answer:,enter your number to forward the calls to.
  • When you want to set up the 3rd option and you already have the 2nd option set up, just go to Use same destination on busy or unregistered: and put YES if you want to forward to the same destinations, or put to NO if different destinations and set it On busy: and On unregistered:

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Caller ID Display

In order to set up Caller ID when you have more than one phone number:

    • Log in to your n.pbx
    • Go to Features> Telephone Line, open the Telephone line
    • Go to Line settings: then, go to Caller ID on external calls:
    • You should be able to select a number as Caller ID. Then click Save

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Set up nomado Fax2mail through n.pbx

Receive fax on your email address (faxtomail):

  • Log in to your n.pbx
  • Go to Features> Number
  • Go to Route calls to: Default destination, choose Fax to email and enter Email address, you can link to 2 or more email address (separate with spaces).
  • Click Save

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Receive Simultaneous Calls with Hunt Group – advance n.pbx feature

You can set up Hunt Group to receive incoming calls on several phones at the same time:

  • Log in to your n.pbx
  • Go to Features> Hunt Group
  • Click New
  • Enter the following:

Name: Hunt group name.
Ring each level for:  Interval that each level rings before going on to the next level. Choosing 10 seconds can be very short. You can choose 20 seconds or more.
Level order: “Linear: Always start at level 1”

  • Save
  • Set the default destination
  • Add a destination
  • Choose the Level under Destination settings
  • Choose the destination for the calls:  Telephone Lines
  • Save. Repeat for other destinations as needed.
  • Click Continue editing the hunt group. This returns control back to the Hunt group configuration form.

Hover your mouse on  the default settings on Default destination if no levels answer to edit default settings and assign your Voice Mail Box or forward to your mobile number if no one answers the hunt group.
If you have already finalized your Hunt Group feature, do not forget to link this Hunt Group to your nomado Phone Number.

  • Go to Features> Numbers.
  • Open your number, go to Route calls to:
  • On Default destination choose My Features> Hunt Group

Since your nomado Phone Number is linked to the Hungt Group created, all calls to your number will ring to all the lines you added as destinations.

 

IVR Menu (Interactive Voice Response) – advance n.pbx feature

Here is how to set up IVR: ​

Have your callers listen to audio menu to press a key to reach the correct department. It then forwards them to the destination you set for the key.

  • Log in to your n.pbx
  • Go to Features> IVR Menus

Enter the following:

  • Name: Menu name
  • Time out after: How long to wait for the caller to press a key.
  • Click Save.

To upload your IVR audio file:

  • Go to Message File
  • Choose File
  • Click Upload

After you have finalized your IVR set up:
Go to Features> Numbers
Open your number, on Route calls to: Default destination choose My Features>IVR Menu


 

Call /Time Route

Route your calls to reach specified destinations on specific time and days.

  • Log in to your n.pbx
  • Go to Features » Times and dates.

Enter the following:

  • Name: Unique name for this time group.
  • Description: Describe the group and its purpose. This displays on the Time group menu next to the name.
  • Priority: Time group priority. When a call is made to a number with more than one active time group, the group with the highest priority is used.
  • Click Save.

Add a Time Period and choose the time and days. Click Save. Yo can add another time period if needed.

Once Time Period is created, go to Features> Numbers.

Open your number, scroll to the bottom until you see Time routes: click Add a Time Route, choose Time group: then Forwards matching calls to: choose which destinations the call should go on the Time Period you selected.

Click Save.

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Block Unwanted Calls

Caller routes allow you to route calls to different destinations depending on the caller ID.

  • Log in to your n.pbx
  • Go to Features> Number
  • Open your number, scroll to the bottom ’til you see Caller routes: click Add a Caller Route.
  • On Caller number prefix: Enter the number you want to block or leave the field empty to block callers who do not have caller ID
  • On Forward matching calls to: Choose which destination you would like the call to go to. You can choose Congestion nd the call will not be connected.
  • Click Save

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Send Fax through Web

Route your calls to reach specified destinations on specific time and days.

  • Log in to your n.pbx
  • Go to Actions tab
  • Click Send a Fax
  • Enter the number. For Belgium number, enter the number with local format, for non-Belgium numbers, use international format without 00, example 33123456789
  • upload the file to send, used pdf file only
  • click Send

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