General questions about Nomado’s VOIP service…
These are the most frequently asked questions on registration, installation, prices and instructions for using our service
Questions and answers
1. How can I pay for the service?
Bills are sent to you at the email that you entered during registration (which you can later modify by going to the My Account page) and will charge you for the sum of the tariff rate or any credit top-ups or other services to which you have subscribed. Accepted methods of payment include bank transfers, Bancontact, Mistercash, Visa, Maerican Express and Mastercard Credit Cards, Paypal and Cash Ticket (from PaysafeCard). It is possible to set up an automatic standing order when paying by credit card only.
2. When can I begin to make telephone calls on my Internet phone or my Nomado Box ?
You simply connect it and then activate it on the My Account page in order to be able to call directly to anywhere in the world.
3. If I use cable Internet can I still telephone with nomado?
Nomado works incredibly well with cable or ADSL.
4. Can I use it to call the emergency services?
No, that is not possible at the moment.
5. Can I keep my old telephone number ?
Yes. You can keep your old telephone number whatever tariff you choose however, this only for customers living in Belgium at this time. Nomado takes care of the whole process of transferring your phone number. There is a one time only charge of 15€ to transfer your phone number to Nomado. Make sure that your Internet provider has made unactive your line if there is one linked to your ADSL, ask your Internet provider to put your ADSL on a row copper.
6. What type of telephone do I need to use with the Nomado Box?
You must have a normal, analog phone with or without a wire. RNIS/ISDN telephones cannot be connected to the Box.
7. Is Nomado compatible with every high speed internet provider on ADSL and Cable ?
Yes, however our services require a connection with a minimum rate of 128kb/ps both ways in order to work. We recommend that you verify with your internet provider that they do not block communication ports or anything else that would make the use of an internet telephone impossible. Very few Internet providers in some countrie are blocking VoIP.
8. Can I cancel my subscription to my current telephone provider?
Yes of course, you won’t need a paid subscription to your current telephone provider anymore. If the line is Active for your Internet connection you can request that they unactivate it and use a row copper to pass the Internet connection.
9. Does Nomado also offer a high speed Internet service ?
Not yet.
10. What are the basic requirements for connection speed?
At least 128 kbit /s (both ways).
11. Do you have any offers particularly for businesses?
Yes, of course, please contact us or browse our website for details of all the very interesting VoIP solutions that we provide for businesses and organisations (IP centrex, Freecalls plan..).
12. Are there any geographical limitations to your service?
No, we have happy customers in more than 45 different countries (July 2009)
13. Can I use the telephone whilst I surf the web ?
Yes, that works very well though you may need to avoid things such as downloading large files whilst speaking on the phone.
14. Can I use Nomado whilst the computer is off?
Yes, of course, your connection relies only on your Nomado Box.
15. What other products and services does Nomado provide ?
You can see for yourself on the website
16. Can I choose my new Nomado number?
No, currently numbers are selected automatically but we will try the maximum to satisfy you.
17. How much does diverting a call cost with Nomado?
The caller doesn’t pay any extra charge. You will pay the standard Nomado rate for a call to the place to which you divert the call.
18. What are your bank details for transfers?
Account No.: 068-2485833-41
IBAN Number: BE88-0682-4858-3341
BIC No: GKCCBEBB
Account Name: Nomado Telecom
Bank name & address: Dexia Bruxelles.
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A very interesting VoIP operator 
The best ratio Quality/Price for VoIP 
Nomado Telecom... the era of IP telephony has begun.. .jpg){kind=small}
Thanks to Nomado, we call confortably, to many countries worldwide for a fraction of the price! It is a great saving ... 
Nomado, a newcomer on the european market 
Nomado.eu have provided me excellent service to get my Belgacom Number ported to their company. I also hugely appreciate their resposiveness Alasdair W., Brabant Wallon, Belgium
I cannot believe how commited the customer support is. Really good to see we europeans are up there on the technology Anthony Merrett, Brookland, United Kingdom
The softphone for mac the macPhone works very fine, Crystal clear sound, thank you so much Lanotte Christian
Very happy from your quality products. 
Christophe Kleizynsky, Aquasystem Belux
Nomado, what a professional team ! FoodBack, London
The nomado service team is very efficient, thank you, I am very satisfied with this provider. Sophie A. French woman, Brussels
Finally truly cheap international phone calls, It's great, it's simple and it works! Lisa V.b.Saint Gilles, Belgium
Very simple, technical support good and gentle! The best VoIP provider I knowA. BOUCHERIF, Physician, Lyon
Nomado has completely substituted my Belgacom in term of telephony provider. J. Alcaide, Verviers (BEL)
Nomado is offering an extrodinary technical solution for worldwide cheap calling... Catherine de la Lez, Nova Photo Media, Danemark
We were looking for a cheap SIP provider and had issues with voipbuster and skype; now we are happy to make quality local or international calls ..
A. de la blancherie, Koz Koncept, Metz (FR) Skype is already great but with nomado I feel understood. No need of PC to make my long distance calls. Waiting for a nomado chat ability. Etienne Lavigne (SP)
